Jodie's Camera Straps - FAQs
Q: What is the lead time on a custom camera strap order?
A: I can usually have your custom camera strap ready to ship in 7-14 business days after I receive your order.
Q: How do I calculate the length I need?
A: If you are ordering a custom length camera strap, I will need to know the maximum length you want. There is about 10 inches of adjustment, so if you order a 50 inch long strap, the minimum length adjustment would be about 40 inches long.
Q: Is a PayPal account required to purchase?
A: No. Credit card payments are now accepted - processed through Authorize.net, the most trusted credit card processor on the internet.
Q: Can I return the camera strap if I don't like it?
A. Yes, I want you to be completely satisfied with your purchase. If you are not, send the camera strap (in new condition with all parts) back within 10 business days for a refund or exchange.
Q: What if the camera strap I like/want isn't in stock?
A: Just ask, chances are, I will be able to make another in just a couple of days.
Q: I saw a camera strap that I liked, but it's no longer listed, can I get one like that?
A: I don't keep all camera straps listed in the store, especially special orders, so if there was one you liked, let me know. I can make another as long as I still have the fabric on hand.
Q: What if I need my custom camera strap in 2 days?
A: I can do rush orders, but there is a $100 rush fee – please email me first.
Q: Can you embroider my name or business name on the camera strap?
A: Yes I can. The personalization must be done before I put the camera strap together, so please contact me to get the process started. If I have your fabric choice in stock, it usually only takes a few days to get the camera strap ready. Solid color camera straps are the only straps that can be personalized on top of the strap. (except for the military camo fabrics) All other personalization is done on the back of the strap, unless you want a solid color patch of fabric at the end of the strap for personalization purposes.
Q: What do you need if I want my logo embroidered on my strap?
A: I will need your logo file and the names of any fonts used. Digitizing logos for machine embroidery is a tedious process, so extra time is required and there will be an additional fee. Price will depend on time required to digitize the logo. Please send a jpeg file - logo must fit within a 1.5" x 9" area. If your logo is text only and the fonts are available, the logo setup fee is not needed.
Q: How strong is the webbing core in your camera strap?
A: The core webbing on the 2 inch straps is rated at 1000 lbs. tensile strength, and the1 1/2 inch strap is rated at 800 lbs. tensile strength. The 3/8 inch webbing on the ends is rated at 1000 lbs. tensile strength. The core webbing on the 1 inch straps is rated at 600 lbs. tensile strength.
Q: Can I get a longer camera strap?
A: Absolutely, just let me know what length you need.
Q: Do you make the entire strap, or do you add the decorative elements on a generic strap?
A: Each strap is made by me from the "ground up." I do not add to, or decorate generic straps.
Q: Can I get this design in a different color?
A: Some designs are available in other colors, so please ask.
Q: I like a particular 1.5" strap, can I get it in a 2" strap?
A: Yes. Any 1.5" strap pattern can be made into a 2" strap, but there will be a bit more black showing on each side. 2" wide patterns usually cannot be made into 1.5" straps.
Q: Can I get a camera strap with (your pattern/color request) on it?
A: Let me know what you want, and I'll search high and low to find it.
Q: Do you ship internationally?
A: Yes, but International Buyers please note: Your country may require additional fees such as import duties and taxes from you when you receive your order. I'm am aware of this but have no control over this. Please know ahead of time what is expected of you when you receive your order. Please do not ask me to mark your order as a gift. It is illegal to do so. Thank you for understanding.